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Its report is also based upon figures from the Central Bureau of Stats and the Dutch bank ING. Its chief editor Ronald Bruins spoke with ECJ about some of the survey's findings. "The Dutch economy is not in a healthy state and lots of customer business are wanting to cut expenses in terms of workplace space," he described.

Cleaning business typically saw a mere 1. 8 percent cost increase in the last year, which is not in line with inflation." Bruins continued: "Cleaning up business are being asked to cut services and cut their staff numbers." Melanie Klerx at OSB said that from the customers' viewpoint purchasing cleaning company is "like purchasing a commodity.

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This shows the general unwillingness to share incomes and other sensitive information an indication of the difficult times." On the positive side, while basic structure cleaning is under severe pressure, specialist cleaning is still doing well and the margins are holding up, stated Bruins. "And usually cleaning up business are forming more partnerships, or going through mergers in order to end up being larger.

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Cleaners have been holding strikes over the last number of years through the FNV trades union. Melanie Klerx at OSB explained that the current strike began on January 1 this year. "A little group of cleaners, around 600, are still declining to work," she said. "The employers have used over five percent, with the cleaners getting a four per cent wage increase over 2 years.

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The strikes are being organised by FNV, which Ronald Bruins described as being very proactive. "Some extremely strong actions have been taken, with structures being inhabited by cleaners on a number of events." In  cleaning companies  of negotiations, no end to the strike action remains in sight yet. So how does the basic public feel about the striking cleaners? Bruins replied: "Throughout the last strike of 2010, the public was mainly encouraging of the cleaners.

Compassion is quickly drying up and some now fear this commercial action might damage the credibility of the industry if it continues." In the face of this discontent, nevertheless, the market has taken positive action by introducing the Code of Accountable Market Conduct in 2011. Prepared by a variety of market organisations, this document is an invite to the market to improve its conduct in the context of social responsibility.